> S2S Modules - eReferral

Managing client care online

Mary calls the council to request help at home. However, her daughter has already requested assistance and Mary is on the waiting list.

When Mary phones, Silvana at the council logs in to S2S eReferral and locates her record. By looking at the Service Summary for Mary, Silvana can see what services she waiting for already and avoids duplicating the request.

Mary tells Silvana she'd like to receive Meals on Wheels too. Silvana uses Service Summary to contact and inform Mary's case manager.

Mary's care continues to be overseen centrally by her case manager.