> S2S Modules - Wait List

Prioritising service delivery

Manuel is experiencing pain as a result of his wisdom teeth growing through. He visits his dentist for an annual tooth examination. Looking at Manuel's teeth X-Ray, his dentist finds out that one of the wisdom teeth is growing incorrectly and requires extraction.

Rebecca, a dental nurse, takes Manuel's details and adds a new record to S2S Wait List. She also describes results of the examination and adds information on the wisdom tooth that requires extraction to the system. Now Manuel's request is put in the queue for dental surgery and is available online for authorised service providers to take on.

A week later Manual rings up Rebecca to complain about acute tooth pain that has been caused by infection.

Rebecca logs in to S2S Wait list. She finds Manuel's case details and changes his status to 'critical'. Manuel's service request has now moved to the beginning of the queue. He is given an appointment with a dentist for a tooth extraction for the next week.